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Systems, Processes & SOPs Oh My! – Felicia Slattery, Public Speaking Coach

Systems, Processes & SOPs Oh My!

Systems, Processes & SOPs Oh My!

2013-07-26T14:39:11-05:00 By |Micro business, Success|5 Comments

I am embarrassed.

When I started my business and learned about the concept of blogging, I used to blog every single day of the week.  Of course back then, I didn’t have any clients — well I had one.  A pro bono client. And that was about the size of it.

Fast forward almost 4 years and my blogging habits have, well, um, become spotty at best.  And as I look at the last date I actually posted here… my face turns a bright shade of red.

Unfortunately that’s “leaked” into other areas of my business as well. Although my income from my part-time home business is going amazingly well (like making more than I ever did while working full time plus in an office or college classroom), my systems and processes are all over the place.


Just like with this blog. In all honest transparency, for many things I’ve been flying by the seat of my pants.  Sure, I have deadlines I create for myself that I *mostly* meet.  And I have a few things that are working amazingly well.  But I think a lot of work-at-home people can relate — there’s a lot of reacting going on.

Oops an email just came in. Let me respond to that.

There’s a direct message on Twitter from someone who wants to chat. Better find time.

Just got a phone call about a speaking engagement.  I need to get them what they need right this second.

And so on.

What happens is that without any real systems and processes in place, some important tasks, as well as those “that’d be nice to do someday” things tend to fall by the wayside.  Not because I don’t want to do them.  Or not because I’m not getting other things done.  It’s just I haven’t had a solid system for everything that has to happen.

Lucky for me I have My Fabulous VA, Rebekah Jones.  (Whew– breathing a big sigh of relief!)

Rebekah is an amazing virtual assistant — someone who handles lots of my “should be systematized” tasks.  She makes running my business easy and fun.

Since the beginning of my business I’ve always worked with a VA (used to be My Lisa was my go-to woman for just about everything until she decided to get out of the VA biz onto bigger exciting things for herself!).  Whether I had the income or not.  Why? Because I *knew* that having a fabulous VA would be necessary to get me to the place I wanted to be in my business. And I was right! Working with my VAs has allowed me to do what I am best at, which has allowed me to bring in plenty of income to pay them and myself.

One of the most frequently asked questions I get is, “How do you work with a VA?” And importantly, “How do you work it so you are extra profitable with a VA?”  Well, I talked my own VA, Rebekah, into teaching a class with me tomorrow night to tell you.

We’re both excited because this class is specifically designed for coaches, consultants, speakers, and other heart-centered service-based entrepreneurs.  And it’s also for other VAs who want to know the magic formula to find your most fabulous clients.

As for me, much to Rebekah’s relief, this year I am developing systems, process and Standard Operating Procedures (SOPs) for my business.  I’ve made it my theme for the year.  That means writing down schedules for everything and sticking to them.  Like when I’ll be blogging.

SO now, I invite you to do a couple of things:

1. Visit http://WinningBusinessRelationships.com now to see the invitation video we created for you.

2. Comment below about what areas you need better systems in and what systems you have in place that are working for you. (I need all the help & suggestions I can get!)

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  1. Carrie September 19, 2010 at 2:12 am - Reply

    I have just become acquainted with you and your website, etc. I am a new VA and very interested in this program “Winning Business Relationships.” Is that available as an archived program?
    Thanks. Learning a lot from you, Felicia.

  2. DeAnna Troupe January 26, 2010 at 5:31 am - Reply

    Felicia, hang in there! As a former va, this is an important topic to me. I’m glad you came clean about your shortcomings. It means a lot to know that someone as together as you can sometimes drop the ball. What’s more important is that you’re taking steps to improve those things. Now what I do is pick three things to do per day on my business. This way I don’t feel too overwhelmed. With four kids, I have learned that I have to choose my battles and accept that everything just might not get done that day.

  3. Michele Price January 25, 2010 at 6:39 pm - Reply

    YEAH! I celebrate you coming clean. I had celebrating mistakes reinforced this weekend with Andy Dooley. When we do that we FREE ourselves to accomplish more by living full out and not playing safe.

    You rock!

  4. Rebekah Zobel Jones January 25, 2010 at 4:29 pm - Reply

    Felicia –

    While VAs are ‘specially good at catching dropped balls before they hit the ground, we DO appreciate clients who have systems in place to prevent the dropping! I’m looking forward to working with you on getting those systems into place this year!

    I’m also VERY excited about the call we’re doing tomorrow! We have some great things to share with others about the magic we have in our relationship and how we’re able to work together to see exciting and magical things happen. I know that anyone who comes to the call (http://WinningBusinessRelationships.com) or becomes a VA sponsor (http://Sponsor.WinningBusinessRelationships.com) won’t be disappointed!


    Rebekah Zobel Jones
    Membership Site Creator, Coordinator & Consultant

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